Towards User Centric Public Services

[...] * Distinguere tra interazione digitale e fornitura di servizi pubblici digitali.
Alice Iordache
this is redundant when comparing to point 1.3.3 below; is it a repetition of the very same sentence
Alice Iordache, 22/04/2021 15:56
Paolo Sabatini
aggiungere il concetto di servizio digital end-to-end
Paolo Sabatini, 22/04/2021 16:31
Paola Russillo
The distincion between digital interaction and digital public service is a little bit confusing. A suggested can be to riformulate it following the same approach of the REGULATION (EU) 2018/1724 (Single Digital Gateway), meaning that the citizen should be able to access the information and procedures online and get the result online but non-digital steps of some procedures (e.g. Police verification for change of address) that cannot be digitalised by law can exist and should not influence the evaluation of the service
Paola Russillo, 23/04/2021 19:26