Towards User Centric Public Services

[...] * How many ICT specialists does the local authority employ?
Veera Vihula
Directly or including inhouse consultants? If we want to measure capabilities or resources available, also purchased services are valid.
Veera Vihula, 25/11/2021 16:06
Maarja Kõue
Agreed, same goes to service designers/user researchers/UI experts - often these services are bought in.
Maarja Kõue, 26/11/2021 15:59
Paola Russillo
The number should'n be an indicator as it changes based on the total size of the administration
Paola Russillo, 29/11/2021 08:34
Antonio García de la Paz
Antonio García de la Paz, 02/12/2021 08:58