Towards User Centric Public Services

[...] * Any additional indicators (and sources)?
The share of satisfied city hall's employees (are they happy with the trainings, the new processes, their efficiency, the reduction of dissatisfied customers...)
Manon, 28/09/2021 12:31
Maarja Kõue
Does the digital service have a goal-value, responsible person, metrics that are a prerequisite for the (continuous) development of a well-thought-out service.
Maarja Kõue, 01/10/2021 18:45