Towards User Centric Public Services

[...] * Does the local authority measure the citizens’ level of satisfaction with regards to the services’ provision?

And how is it measured. That is also relevant to the next indicator to know how comparable the numbers are.

Veera Vihula, 01/10/2021 07:38

NPS/SUS scores should be used?

Bjorn Dirkse, 01/10/2021 15:12