Towards User Centric Public Services

[...] * The average time saved by citizens when using an online service compared to the offline one
The average time spent by citizens and businesses on one action and their evolution throughout time. For repetitive actions (such as declaring taxes for example): do people get used to it over time and do it faster?
Manon, 28/09/2021 12:29
Paolo Sabatini
I would move it under impact. In the end, one of the significant impacts for citizens is the time saved
Paolo Sabatini, 30/09/2021 11:39