Towards User Centric Public Services

[...] * The share of transactions executed online out of total transactions (online and offline) executed
Paola Russillo
This indicator should be related to the services that have both an online and offline channel
Paola Russillo, 29/09/2021 17:51
Veera Vihula
This can be difficult to get (city level) and requires manual labor. data needs to be gathered from many different systems and/or excels used by service units.
Veera Vihula, 01/10/2021 07:14