Towards User Centric Public Services

[...] * The share of citizens with an eIDAS compliant eID at local level (e.g. city, municipality, administrative region etc.)
And then compare it with the share of citizens who use it for digital services. For example, if only 70% of citizens use eID for digital services, it means that eID is a good enabler to use digital services. Or perhaps people might have eID but don't use it on digital services, which might be due to a communication issue.
Manon, 28/09/2021 12:22