Towards User Centric Public Services

[...] * Does the authority has service standards in place?
Veera Vihula
What standards are considered here? The ones PA's have made for themselves for example for the time to handle feedback etc?
Veera Vihula, 30/09/2021 14:38
Félix Alberto Martín
I consider this indicator very important, because the service standards make easies to develop ecosystems of stakeholders around the city. For example, in Madrid, the MiNT protocol handle a service standard who uses all the companies that make services to maintance of the city
Félix Alberto Martín, 10/11/2021 10:27