Towards User Centric Public Services

[...] * Has the local authority put in place means for users to provide feedback?
Who received the feedback? Dedicated team? IT team? Administration? How it the feedback handled and by whom?
Manon, 27/09/2021 17:36
Maarja Kõue
Really important is whether something is done with this feedback.
Maarja Kõue, 30/09/2021 17:36
Mart Brauer
Add another indicator here, for example: "Is the feedback analyzed and acted upon on a continuous basis?"
Mart Brauer, 01/10/2021 10:16
Maarja Kõue
Are there any options-differences that can be discussed and asked outside of laconic automatic choices on digital channels? In other words, if the choices given in the digital do not cover my need, if possible I can reach a human factor who can discuss this difference with me. For example, if the home school is artistic, but the child is realistic and could be at least one more choice, but the digital solution seems to limit the possibilities and create a reality that is ready to be taken into account. A real example of life itself.
Maarja Kõue, 01/10/2021 18:51