Towards User Centric Public Services

[...] * Are the online services developed through constant iteration and changed based on behaviour of citizens?
How is citizen's behaviour monitored? And analysed?
Manon, 27/09/2021 17:36
Through polls? Focus group?
Manon, 28/09/2021 12:16
Veera Vihula
This is problematic phrasing of an important question. First, there are two different actions in one indicator. Both need to be yes? What is considered to be constant in the world of developing public services? Could it be more about systematic approach on utilizing the feedback? "Are the online services developed through systematic interaction with the customers and feedback gathered?
Veera Vihula, 30/09/2021 14:36
Bjorn Dirkse
assess if there is capacity for iteration? how much budget relatively to annual (IT) budget?
Bjorn Dirkse, 01/10/2021 15:10
Maarja Kõue
Have the principles of a user-centered approach been used in digital services? Is there a procedure that says that it also means asking and testing from real users and adjusting for the result. Or does it mean that the service provider says that I know what consumers want, which is more common but less effective.
Maarja Kõue, 01/10/2021 18:47