Towards User Centric Public Services

[...] * Any additional indicators (and sources)?
The share of online services that offer the possibility to add/edit pieces of information during the process (so that the process can be agile during its pending status, and does not need to start again if one piece of information or one document is missing).
Manon, 28/09/2021 12:17
Bjorn Dirkse
number of domains a local governement uses to provide online services: easy to find?
Bjorn Dirkse, 01/10/2021 15:08
Kasper van Hout
Separate between platforms, apps, participation tools, chatbots, etc. especially the plain bureaucratic e-governance procedures
Kasper van Hout, 05/10/2021 10:53