Towards User Centric Public Services

[...] * The share of online services that offer the possibility to check their online status (e.g. active or inactive)
Veera Vihula
What is meant by status of the service? Status of a customers single service process (service ticket) or the status of the service in a bigger picture like que status or if open or not? Or ICT perspective active/inactive status?
Veera Vihula, 30/09/2021 14:27