I think it would be beneficial also to know what is the share of citizens that use regularly the services. If there is high number of recent engagement because the services was launched last year, but no one used it more than once, then the figure is not that relevant anymore. Need to differentiate acquisition rate and retention rate.

Co-design practices need to be defined to ensure comparability. At least in Espoo this can be troublesome to get accurately, since the practices and hence the information is scattered to all departments.

There should be % or number of services where it has been implemented.