Towards User Centric Public Services

[...] * The number of citizens that have engaged in service co-design practices in the past year
I think it would be beneficial also to know what is the share of citizens that use regularly the services. If there is high number of recent engagement because the services was launched last year, but no one used it more than once, then the figure is not that relevant anymore. Need to differentiate acquisition rate and retention rate.
Manon, 27/09/2021 17:31
Veera Vihula
Co-design practices need to be defined to ensure comparability. At least in Espoo this can be troublesome to get accurately, since the practices and hence the information is scattered to all departments.
Veera Vihula, 30/09/2021 14:19
Maarja Kõue
There should be % or number of services where it has been implemented.
Maarja Kõue, 01/10/2021 18:39