Towards User Centric Public Services

[...] * Has the local authority adopted service co-design / user research practices?

Fine incidicator, to start with (is not stand-alone)

Jochem Cooiman, 30/09/2021 10:54

As some local governments are quite big, this can vary between departments.

Maarja Kõue, 30/09/2021 17:24

maybe make this a yes/no indicator: does a local governmement have at least 1 certified/educated service designer? (or am i talking nonsense now)

Bjorn Dirkse, 01/10/2021 15:04