Towards User Centric Public Services

[...] * Has the local authority adopted service co-design / user research practices?
Jochem Cooiman
Fine incidicator, to start with (is not stand-alone)
Jochem Cooiman, 30/09/2021 10:54
Maarja Kõue
As some local governments are quite big, this can vary between departments.
Maarja Kõue, 30/09/2021 17:24
Bjorn Dirkse
maybe make this a yes/no indicator: does a local governmement have at least 1 certified/educated service designer? (or am i talking nonsense now)
Bjorn Dirkse, 01/10/2021 15:04