Towards User Centric Public Services

[...] * The number of citizens that received training on digital public service use
The rate of citizens that want a training and that actually get the training. Depending on the capacity, there might be a discrepancy between the willingness of citizens to receive training, and the capacity of the civil servants to provide such training.
Manon, 28/09/2021 12:07
Jochem Cooiman
Besides creating awareness on the existence of digital public services (besides physical ones), helping citizens to use these services is immportant. However, is that training, or just providing a manual?? If training is required, maybe the digital service is not designed and developed properly.
Jochem Cooiman, 30/09/2021 10:44
Paolo Sabatini
Great indicator perhaps to be seen as an enabler and not an incentive.
Paolo Sabatini, 30/09/2021 11:27
Veera Vihula
Training provided by the local authority? What is counted as training (IT-education given in schools?) Digital service use training and support is given not only by the cities but by the local ecosystem. Also, services should be so easy to use that they don't require training, what is measured with this indicator?
Veera Vihula, 30/09/2021 14:06
Maarja Kõue
Agreed with the previous commenters. Training citizens on digital public service use seems like a very resource intensive thing to do. Shouldn't the services be intuitive to use, so they don't require extra training? Better indicator might be are citizens aware where and how to access these services.
Maarja Kõue, 30/09/2021 17:16