The rate of citizens that want a training and that actually get the training. Depending on the capacity, there might be a discrepancy between the willingness of citizens to receive training, and the capacity of the civil servants to provide such training.

Besides creating awareness on the existence of digital public services (besides physical ones), helping citizens to use these services is immportant. However, is that training, or just providing a manual?? If training is required, maybe the digital service is not designed and developed properly.

Great indicator perhaps to be seen as an enabler and not an incentive.

Training provided by the local authority? What is counted as training (IT-education given in schools?) Digital service use training and support is given not only by the cities but by the local ecosystem. Also, services should be so easy to use that they don't require training, what is measured with this indicator?

Agreed with the previous commenters. Training citizens on digital public service use seems like a very resource intensive thing to do. Shouldn't the services be intuitive to use, so they don't require extra training? Better indicator might be are citizens aware where and how to access these services.