Towards User Centric Public Services

[...] * Any additional indicators (and sources)?
Budget allocated to new ICT training (to keep up with new softwares, new processes, new services...)
Manon, 27/09/2021 17:23
Paola Russillo
Maybe number of initiatives for digital competencies improvement
Paola Russillo, 29/09/2021 09:21
Jochem Cooiman
* 'Standardised' processes in which involving the users is mentioned. * 'Standardised' processes in which UX-testing is mentioned. * The number of UX-specialists * The number of citizens /the network that can and want to be reached in the design and deveop of public services.
Jochem Cooiman, 30/09/2021 10:32
Paolo Sabatini
We should add an indicator regarding educational training for citizens. The level of their digital skills is a fundamental enabler and shall be nurtured
Paolo Sabatini, 30/09/2021 11:24
Veera Vihula
Related to skills is also if the employees have skills to give digital support to customers (number of..?) Also language skills have shown to be relevant when giving guidance/assistance about use of digital services.
Veera Vihula, 30/09/2021 13:51
Stefano Gatti
Number of e-learning courses related to ICT for employees and citizens
Stefano Gatti, 01/10/2021 14:35
Bjorn Dirkse
is user centricity as a principle specifically mentioned in public service/IT strategy
Bjorn Dirkse, 01/10/2021 14:57