Towards User Centric Public Services

[...] * The number of ICT specialists employed by the local authority
Nuutti Sten
Major issue with HR resources is not only the number, but the quality of ICT / other relevant specialists. The cities have a challenge in finding talented people, and are competing on them against the industry. Yet, outsourcing does not help since even consulting companies struggle to provide highly skilled specialists for some tasks.
Nuutti Sten, 21/09/2021 13:48
Nuutti Sten
a numerical indicator could for example be number of professionals with certain level of a degree (Bachelors, Masters, higher)
Nuutti Sten, 21/09/2021 13:51
Also: are their training being kept up to date? Any kind of degree in ICT is rapidly outdated. Frequency of update training is also a good indicator.
Manon, 28/09/2021 12:03
Paola Russillo
Also in this case the number can be misleading as it depends on the size of the local PA
Paola Russillo, 29/09/2021 09:16
Jochem Cooiman
I dont think the number of ICT specialists (they can have many different orientations) is an indicator, an enabler
Jochem Cooiman, 30/09/2021 10:30
Veera Vihula
Number can be misleading also since cities use outsourcing in ICT-services, number of specialist on the city payroll doesn't give the whole picture about the capabilities city has in use.
Veera Vihula, 30/09/2021 13:40
Bjorn Dirkse
i would say as indicator: percentage of annual budget towards internal and external expertise booked on IT projects?
Bjorn Dirkse, 01/10/2021 14:54