Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles (NL)

[...] * De interacties en dienstverlening die tot de scope van dit principe behoren te kwalificeren * Het onderscheid te maken tussen digitale interactie en digitale publieke dienstverlening.

I do not see the reason to split interaction and services. In order to get (digital) services one need to interact (digitally)

Jochem, 20/04/2021 09:43