Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] * That users also have the option of providing online feedback on the quality, availability, accessibility, findability and usability of digital public services

Seems like a good idea. It is always valuable to receive feedback. That way, services can be improved.

Zoé Martial, 22/04/2021 09:34

Online & offline, by choice.

Maureen Wijsman, 26/04/2021 17:08