Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] * That redress mechanisms are available online and that citizens and business have access to complaint procedures online, while also in other available channel(s) of their choice

It is important for less digital citizens to have good and fast offline options. Also for people who have difficulties reading and writing.

Zoé Martial, 22/04/2021 09:32

I think this principle applies to all situations. Not only for redress and complaint mechanisms.

Maureen Wijsman, 26/04/2021 17:07