Towards User Centric Public Services

[...] * When designing public services, more attention is given to the principle that personal data is only collected when it is absolutely necessary
Martine Delannoy
decentral data models such as Solid and others are interesting
Martine Delannoy, 13/04/2021 19:02
Veera Vihula
In Espoo we see this maybe a bit differently. Instead of limiting the data collection by default to minimum, more attention should be given to principle of MyData, the ability of individuals to control their data sharing and information. Citizens should have an opportunity to contribute their data to "OurData" pools. We think that more impact and effectiveness can be achieved by utilizing and combining data for analysis and cities can play a key role in this (in collaborate with research institutions).
Veera Vihula, 21/04/2021 08:54
Veera Vihula
This of course calls for ethical discussions and evaluations, security protocols, education for citizens and so on, but we think that developing data analytics in cities is worth the effort.
Veera Vihula, 21/04/2021 08:54
Zoé Martial
When designing public services, it is important to include citizens perspective. Als on topics as data collection, citizens opinions and experiences should be aksed and used.
Zoé Martial, 22/04/2021 09:44
Bjorn Dirkse
my two cents: and we should put our money where our mouth is: if we say we want to gather data only when neccesary, we should be prepared to live with the fact that we will lack very interesting data with which we could do "cool stuff", like steering and reporting. we can live with that cant we? (retorical question, we can and we should!)
Bjorn Dirkse, 23/04/2021 14:24
Maureen Wijsman
I think that there is a difference between collecting data by means of asking citizens to provide information when filling some form (e.g. name, adress, social number, birth date, etc.). And collecting data such as meta-data. The first should only be done when absolutely necessary. If we are not going to use certain data/ information to provide services, we should not ask for this information. Also: when we already know this kind of information, we should pre-fill it instead of asking for it over and over again.
Maureen Wijsman, 26/04/2021 17:05