Towards User Centric Public Services

[...] * That investments are made in onboarding of citizens, businesses and other users of digital public services, by providing them with training in digital skills and better internet access, thus bridging the digital divide.
Manon Eurocities
Comment from WG Digital Citizenship: An incentive could be 'anytime anywhere'.
Manon Eurocities, 21/04/2021 16:33
Manon Eurocities
Comment from WG Digital Citizenship: Make it easy.
Manon Eurocities, 21/04/2021 16:34
Manon Eurocities
Comment from WG Digital Citizenship: Find local "influencers" and get them to spread the word (representing different groups)
Manon Eurocities, 21/04/2021 16:34
Manon Eurocities
Comment from WG Digital Citizenship: COVID-19 restrictions: it made us rethink services and interactions
Manon Eurocities, 21/04/2021 16:35
Zoé Martial
Bridging the digital devide is really important, as this digital devide influences other field, such as eduction, health care, etc. Teaching digital skills from a youn age onwards, providing youth with digital devices, etc, will help bridge this gap. invest in a good digital infrastructure at schools. For the elderly, courses, trainings, workshops, student volunteers could help people gain digital skills and confidence.
Zoé Martial, 22/04/2021 09:51
Bjorn Dirkse
but the focus should be on making the system human-skilled instead of just trying to make the human digitally-skilled.
Bjorn Dirkse, 23/04/2021 14:22