Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] * a multidisciplinary approach is needed to effectively co-create digital public services. Teams of people with skills in IT, citizen engagement and participation, design… need to collaborate

Also the experts of specific service fields need to be actively involved. Co-creation is the key.

Veera Vihula, 21/04/2021 08:39

Good comment!

Zoé Martial, 22/04/2021 10:51

human centric also means: employee centric: involve the colleagues working in the frontline specifically, and dont stop doing so.

Bjorn Dirkse, 23/04/2021 14:20