Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] Local authorities question the fact that citizen engagement is a design principle. Engaging citizens can also be a choice.

Could this be elaborated more, didn't quite understand the premise here. Why citizen engagement couldn't be a principle?

Veera Vihula, 21/04/2021 08:35

It could be a choice, but then local authorities could choose not to involve citizens. That's a shame. To ensure citizens are involved, I think it's good to make it a principle

Zoé Martial, 22/04/2021 10:49