Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] * That the input from data that is already gathered from citizens, businesses and other users by administrations is first analysed, before starting to collect new ideas, or starting digital public service (co-)creating or (co-)design processes

It might also be interesting to include signals received via various sources such as social media, complaints via street-level bureaucrats, suggestions via publications...

Martine Delannoy, 13/04/2021 18:59

Different development projects should also collaborate and discuss their data needs before launching new idea processes etc. Often there are more interdependencies than what is anticipated and we can hit two flies with one stone.

Veera Vihula, 21/04/2021 08:30

Comment from WG Digital Citizenship: It can also mean having a dialogue with citizens for the municipal strategy itself.

Manon Eurocities, 21/04/2021 16:30