Towards User Centric Public Services

[...] * it asks for local administration staff to be fully skilled to use the digital tools for online service provision. It is not always possible for older or untrained staff to develop the necessary skills;
Veera Vihula
Instead of "fully skilled" maybe sufficient skills are enough? We in Espoo this challenge should be written differently; We recognize that it takes time and effort to train staff, but can't see why employees couldn't learn needed skills if enough time and training is given. The change need to be lead and supported by the management and different ways of learning recognized.
Veera Vihula, 21/04/2021 08:19
Bjorn Dirkse
or differentiate? dont exclude less digitally skilled employees, because off line services will always be part of our channels.
Bjorn Dirkse, 23/04/2021 14:16
Maureen Wijsman
I think that "older staff" is a somewhat offensive description. When someone is older (dus to age or experience), it doesn't necessarily mean that he/she/they is/are less skilled or cannot develop skills. I'd rather see this section changed into "less flexible staff" or "staff that's not so willing to change".
Maureen Wijsman, 26/04/2021 16:57