Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] * When public services are fully rendered online, transparency of the underlying process needs to be guaranteed and human intervention and control still made possible.

Transparancy of underlying processes should always be guaranteed. This is something local authorities should always aim for.

Zoé Martial, 22/04/2021 10:57

When services are fully online, it is indeed important that human intervention is possible. Customisation to personal needs is important.

Zoé Martial, 22/04/2021 10:58

Absolutley agree that more weight should be given to the role of human intervention. Discretionary space should be well defined and the servants assigned with the execution of services should be facilitated, and protected by legislation defining that space.

Bjorn Dirkse, 23/04/2021 14:15