Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] * many back-office processes and supporting systems are not designed with the user in mind but follow an organisational logic and can thus, jeopardize usability

review the whole process, front-end and back-end. Include users ins this reviewing process and don't be afraid to make big changes.

Zoé Martial, 22/04/2021 11:02

and maybe ESPECIALLY backend/backoffice processes!

Bjorn Dirkse, 23/04/2021 14:09