Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] Local authorities recognise the needs for reduction of the administrative burden on citizens and businesses by optimizing and creating digital processes and services, and by offering personalised and pro-active services. However, they also point out that:

Comment from WG Digital Citizenship: This requires a good and broad understanding on what we collect on the person looking for public services, this requires cooperation across the lines (within and outside our municipalities).

Manon Eurocities, 21/04/2021 16:28