Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] * That the reduction of the administrative burden is not limited to citizens and business, but that it is applicable to all users.

Additional recommendation from WG Digital Citizenship: - Sharing of platform schematics, so users do not have to learn how to use 20 different platforms. Common processes for similar tasks in different domains

Manon Eurocities, 21/04/2021 16:28