Towards User Centric Public Services

[...] * That the reduction of administrative burden is also achieved by reducing the entry points to local digital services for the users;
Bjorn Dirkse
the open standards and architecture can disconnect the entrypoint from the actual service easily i think. entrypoint should/could be the discretion of the citizen, the service itself can be managed more centralized.
Bjorn Dirkse, 23/04/2021 14:07