Towards User Centric Public Services

[...] * That public administrations make efforts to reduce the administrative burden on citizens and businesses, namely by optimizing and/or creating digital processes and services where relevant and possible, and by offering personalised and pro-active services
Manon Eurocities
Examples of good practices coming from WG Digital Citizenship: - DigID services (log in with your ID, auto-fill-in of your data) - CitizenCard (Eurocities' KSF Lab)
Manon Eurocities, 21/04/2021 16:29
Zoé Martial
Creating digital processes and services does not mean that the administrative burden will be any less. It will be a digitial administrative burden if the offline processes are 1 on 1 transformed to digital ones. The whole process should be reviewed first.
Zoé Martial, 22/04/2021 11:01
Veera Vihula
Couldn't agree more with Zoé. Transformation needs to start with processes and we need digitalizing not digitising.
Veera Vihula, 22/04/2021 15:08