Towards User Centric Public Services

[...] * in making that transition, it is crucial to listen to a diverse group of users before starting the design, by using methodologies that check and understand their capacities, needs and usage of the websites and the services, thus improving the usability of the website and the services.
Bjorn Dirkse
increase the infrastructure for service design and designthinking methodologies in governement design: organisational structure, architecture and funding etc
Bjorn Dirkse, 23/04/2021 13:57
Maureen Wijsman
Who you should consult/ listen to, depends on your user group. Diversity in itself is not a goal when it comes to quantitative user research & user testing.
Maureen Wijsman, 26/04/2021 16:45