Towards User Centric Public Services

[...] Local authorities consider the accessibility and usability principle to be the core principle of the notion of user-centricity and they recognise the need to design and implement digital public services that are inclusive by default.
Maureen Wijsman
It is rather confusing that "challenges" are presented here, in a list of design principles. Ofcourse, a challenge in itself does exist, but it's not a design principle.
Maureen Wijsman, 26/04/2021 16:43