Towards User Centric Public Services

[...] * That digital public services are inclusive by default by co-designing guidelines that are developed in practice with users of different groups: people with disabilities, including specific mental health issues, different genders, different levels of skills, different languages…
Manon Eurocities
Comment from WG Digital Citizenship: We have to take into account the digital divide. Some users need trainings to use such services.
Manon Eurocities, 21/04/2021 16:23