Towards User Centric Public Services

[...] * That digital public services are provided on any digital platform and on any device that are commonly used in the local context;
Veera Vihula
It's good to provide options for channels and be where the people are, but we in Espoo find it a bit strict to recommend that services are provided on ANY digital platform. How does the security aspect weight in when choosing which platforms should be used in public services? Also it can be a challenges to react quickly enough for the changes in platforms. For example how many are providing service for youth in TikTok?
Veera Vihula, 21/04/2021 08:05
Manon Eurocities
Comments from WG Digital Citizenship: Some minorities don't have access at all to the digital platform or device. We have to take into account the access itself to the digital services.
Manon Eurocities, 21/04/2021 16:24
Zoé Martial
Provide a fast and clear offline service solution.
Zoé Martial, 22/04/2021 11:06
Bjorn Dirkse
also provide easy accesible solutions where digital services can be used by people without a device. Rotterdam is now working on digital desks which can be placed in neighbourhoods or neighbourhood hubs such as libraries.
Bjorn Dirkse, 23/04/2021 13:52