It's good to provide options for channels and be where the people are, but we in Espoo find it a bit strict to recommend that services are provided on ANY digital platform. How does the security aspect weight in when choosing which platforms should be used in public services? Also it can be a challenges to react quickly enough for the changes in platforms. For example how many are providing service for youth in TikTok?

Comments from WG Digital Citizenship: Some minorities don't have access at all to the digital platform or device. We have to take into account the access itself to the digital services.

Provide a fast and clear offline service solution.

also provide easy accesible solutions where digital services can be used by people without a device. Rotterdam is now working on digital desks which can be placed in neighbourhoods or neighbourhood hubs such as libraries.