Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] * When designing digital services and websites, that attention is given to the usage of clear language that is understood by the users;

Isn't this already included in the second bullet point of the principle: " websites are simple to read and easy to understand"? Should be clarified what is the addition.

Veera Vihula, 21/04/2021 07:59

Don't forget to include images and icons for clarity

Zoé Martial, 22/04/2021 11:06

this also requires standards for governance of these standards: how do local governements make sure that all layers of the organisation have the capacity to comply?

Bjorn Dirkse, 23/04/2021 13:50