Towards User Centric Public Services

excerpt from: Localising the User-Centricity Principles

[...] * That the principles of universal design have been applied to the setting up of the services and that the websites are simple to read and easy to understand;

suggest to explicitly mention service standards such as https://www.dta.gov.au/help-an...

david osimo, 24/03/2021 12:16

We have standards available, and policies in place for compliance management

Bjorn Dirkse, 23/04/2021 12:57