Here's a connection to the addition about interaction versus service. There's a difference of digitising parts of the service or digitalising all of it. In Finland, education services have a lot of digitised elements such as tools, materials etc. It brings variety and possibilities but as a whole it's not socially sustainable to transform educational service 100% digital.

important to acknowledge that "public service" is scoped differently for different countries maybe. education in the netherlands is regulated and funded by (local)goverement, but not executed by local governements. teachers and schools are not civil servants