Towards User Centric Public Services

[...] * To have the option to digitally interact with their administrations.
Martine Delannoy
I would like not only the possibility to interact but also follow-up what was done with my interaction. Did it make a difference?
Martine Delannoy, 13/04/2021 18:47
Bjorn Dirkse
I think this is a very poorly defined principle. these days a hybrid interaction is more often the preferred or most logical and intuitive option. This is not only the case for videocalling, but also for digital interaction inside an administration's service center for example.
Bjorn Dirkse, 23/04/2021 12:44